BUSINESS NEED
The customer required fast tracked ServiceNow implementation and customization services to handle the following business requirements:
- Customer specific portal for each of its client
- Service Portal and mobile view for employee and executives
- Effective Management of employee on boarding and off boarding
- Effective Management of Terminations/Pay Change/Promotion/Demotions etc by Payroll/IT department
SERVICES OFFERED
EnWiDTH provided ServiceNow implementation & customization services to provide:
- Completed the implementation in less than 3 Months and with absolute quality
- Provided easy and customized solutions as needed in a fast faced implementation environment
- The Complex Personal Action Form which included Terminations/Pay Change/Title Change etc. for both WareHouse and Non Warehouse were implemented smoothly as per business requirements
- Setting up of Service Portal in both Desktop and Mobile view was completed in less than 2 Weeks
- EnWidth customized the completed development across multiple ITSM modules as per requirement from business such as Incident, Problem, Change etc.
- Designed and build over 100 catalog items
BENEFITS
- The implementation was completed as per the original timelines as well as with all features implemented
- With new OnBoarding/Off Boarding Implementation the HR Department was able to manage the tickets smoothly
- After the smooth implementation process, customer was able to see the benefits right away, and the feedback from business users has been very positive